Your information, treated with the same care as your clothes

Account details. Your name, email address and password (held by our authentication provider — we never see it in plain text), plus your saved addresses and wishlist.

Order details. What you bought, where it was delivered, and its order history, so we can fulfil, track, repair and — if you ask — refund your pieces.

Payment information. Card payments are processed by our payment provider over encrypted connections; we never store full card numbers. If you pay by direct bank deposit, we receive the transfer proof you choose to upload so we can verify your payment — it is visible only to you and our team. Cash-on-delivery orders involve no payment data at all until your pieces arrive.

How you use the store. The pieces you view and save, kept on your device and — when you are signed in — with your account, so features like your wishlist and recently viewed pieces work.

To run the store: fulfilling orders, arranging delivery and returns, verifying payments, preventing fraud, and answering your messages. If you join the Atelier Circle, we use your email to send the newsletter you asked for — every message carries an unsubscribe link, and unsubscribing takes effect immediately.

We do not use your information for advertising profiling, and we never sell or rent it to anyone.

We use the cookies the store cannot work without — keeping your bag, wishlist and sign-in session intact as you move between pages. They are first-party only, and the store works the same whether or not your browser accepts anything beyond them.

Only the partners an order cannot travel without: delivery carriers receive your name, address and phone number so they can reach you; payment providers receive what they need to process or verify your payment; and our repair ateliers receive the piece — never your payment details. Each partner receives the minimum your order requires.

Order records are kept for as long as our repairs-for-life promise and accounting obligations require them. Account details are kept while your account is open. Transfer proofs are retained with the order they verified, as part of its payment record.

Your information belongs to you. You may ask us at any time to show you what we hold, correct it, export it, or delete your account and the personal information attached to it (order records we must keep by law are the only exception, and we will tell you exactly what and why). Write to care@velora.example and a real person will handle it.

Connections to the store are encrypted, account sessions are managed by our authentication provider, and access to order information inside VELORA is limited to the team members who need it to serve you.

If this policy changes in any material way, we will note it here with a new date and, where the change affects your account, email you first. Questions about privacy — or anything else — are welcome at care@velora.example or via our support page.